Refund policy
Our Returns Philosophy
Swimwear is intimate, delicate, and crafted with intention. To protect hygiene standards and ensure every customer receives a pristine piece, we offer a strict but fair returns policy.
Returns Eligibility
We accept returns for store credit only within 30 days of receipt.
To be eligible, items must be:
- unworn
- unwashed
- unsoiled
- with hygiene sticker intact
- with all tags attached
- in original condition
Items that do not meet these requirements will not be accepted.
Refunds
We do not offer refunds. All approved returns are issued as store credit.
This policy allows us to maintain sustainable production, avoid waste, and keep our pricing fair.
Exchanges
We offer exchanges for size changes only. We do not offer exchanges for change of mind.
How exchanges work:
- Email us at info@sumrcollective.com with your order number and exchange request.
- We will provide the Australian returns address.
- You ship the item back (customer covers return shipping).
- Our Australian returns handler inspects the item.
- Once approved, we ship your replacement from Bali (we cover replacement shipping).
Australian Returns Address
The address will be provided upon approval of your return/exchange request.
Final Sale Items
Some limited edition or discounted items may be marked Final Sale. These items cannot be returned or exchanged.
Damaged or Incorrect Items
If your item arrives damaged or incorrect, please contact us within 48 hours of delivery with photos. We will replace it immediately at no cost to you.
Processing Time
Please allow 3–5 business days for your return or exchange to be processed once received by our Australian handler.
Store Credit
Store credit is issued as a digital gift card with a 12 month expiry.