Shipping policy

Shipping Locations

We currently ship to:

Shipping Timeframes

Australia: 7–12 business days (tracked)

New Zealand: 7–14 business days (tracked)

USA / Canada / UK / Europe: 10–18 business days (tracked)

Bali: 1–3 business days

Please note: delivery times may vary due to customs processing or seasonal delays.

Shipping Costs

Australia:

International: Calculated at checkout based on location.

Order Processing

Orders are processed within 2 business days. You will receive a tracking number once your order has shipped.

Customs & Duties

International orders may be subject to customs fees or import duties. These charges are the responsibility of the customer.

Lost or Delayed Parcels

If your parcel is delayed or lost, please contact us at info@sumrcollective.com and we will assist you immediately.

Incorrect Address

Please double-check your shipping details. We cannot replace orders shipped to incorrect addresses provided by the customer.

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